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Terms and Privacy Policy for BuyersAgentMelb.com.au Lead Form

Effective Date: 3 December 2024

Welcome to BuyersAgentMelb.com.au (“Website”), operated by Buyers Agent Melbourne (“we,” “us,” or “our”). By using our lead form and services, you agree to the terms outlined below. If you do not agree with these Terms and Privacy Policy, please do not use the lead form or the Website.

1. Definitions

  • Website: BuyersAgentMelb.com.au, including all associated pages and services.

  • You: Any individual using the lead form to connect with professional buyers’ agents.

  • Professional: Buyers’ agents or agencies listed on or contacted through the Website.

  • Facilitation Services: Our service of connecting you with professional buyers’ agents.

  • Agreement: This document outlining the Terms and Privacy Policy.

2. Facilitation Services

2.1. The Website facilitates introductions between individuals seeking buyers’ agents and professionals who provide those services.
2.2. When you submit a lead form, we collect the information you provide to connect you with professionals. You acknowledge that:

  • We verify the information provided in your lead form, which may include IP address verification and One-Time Password (OTP) validation.

  • Submission does not guarantee a match with a professional.

    2.3. Once a match is made, professionals may contact you directly via phone, SMS, or email. We are not responsible for their communication, services, or outcomes.

    2.4. You are solely responsible for engaging with professionals and entering into any agreements with them. BuyersAgentMelb.com.au is not a party to these agreements.

3. User Responsibilities

3.1. You confirm that all information submitted through the lead form is accurate, current, and complete.
3.2. You must be 18 years or older to use the Website and Facilitation Services.
3.3. Any misuse of the Website, such as providing false information or unauthorized use, may result in the termination of your access.

4. Privacy Policy

4.1. Data Collection
We collect the following information when you interact with our lead form or Website:

  • Personal details such as name, email, phone number, and property preferences.

  • Technical data such as IP address, device type, and browser details.

  • Location data for verifying service requests.

  • Authentication data such as OTP verification codes.

4.2. How We Use Your Data
Your data is used to:

  • Match you with suitable buyers’ agents.

  • Facilitate communication with professionals via phone, email, or SMS.

  • Improve our services, analytics, and user experience.

  • Prevent fraud and verify identity using IP tracking and OTP validation.

4.3. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to:

  • Analyze website usage and improve functionality.

  • Deliver personalized content and advertising.

  • Verify your location and device information.

Cookies include:

  • Essential Cookies: Required for the proper functioning of the Website.

  • Performance Cookies: Track user behavior for analytics purposes.

  • Targeting Cookies: Deliver relevant advertisements and content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Website.

4.4. Data Sharing
We share your data only with verified buyers’ agents who meet your specified criteria. We do not sell or share your data with unrelated third parties without your consent.

4.5. Retention of Data
Your data is retained only as long as necessary to fulfill the purpose of the facilitation services or as required by law.

4.6. Your Rights
You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of receiving communications from us.

  • Request details of how your data is used.

Contact us at info@buyersagentmelb.com.au for any privacy-related inquiries.

5. Communication Policy

5.1. By submitting a lead form, you consent to receive communications from us or our partnered professionals via:

  • Phone calls.

  • SMS messages.

  • Emails.

5.2. Standard messaging and data rates may apply for SMS communications.

5.3. You can opt out of communications at any time by contacting us or using the opt-out links provided in emails and SMS messages.

6. Limitation of Liability

6.1. BuyersAgentMelb.com.au acts solely as a facilitator and is not responsible for:

  • The quality or fulfillment of services by the professionals.

  • Any disputes arising between you and the professionals.

    6.2. We do not guarantee the accuracy, reliability, or completeness of professional profiles or reviews available on our Website.

7. Termination

We reserve the right to terminate or restrict your access to the Website at any time for violating these Terms or applicable laws.

8. Changes to Terms and Privacy Policy

We may update these Terms and Privacy Policy from time to time. Changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

9. Governing Law

These Terms and Privacy Policy are governed by the laws of Victoria, Australia. Any disputes shall be resolved in Victorian courts.

Contact Us

For questions, concerns, or feedback, reach out to us at:
Email: info@buyersagentmelb.com.au

By submitting a lead form, you confirm that you have read, understood, and agree to these Terms and Privacy Policy.